Manager, Jersey Coastguard & St Helier VTS | Ports of Jersey.
”Since procuring the Ports of Jersey’s MBES, we have been grateful for the huge amount of support from the team at Swathe Services. For us, one of the many selling points of Swathe Services was the flexibility of support offered without the burden of formal commitment to maintenance contracts or Service Level Agreements etc. This arrangement suited our scale of operation and has certainly served us well over the last 15 months or so.
Whether it be a quick phone call from the vessel to James or Matt to confirm a minor setting within the system, or a more prolonged communication with help and advice on survey project planning, nothing has been too much trouble. It has never felt like we have called at the wrong time, or are not a priority – which gives us confidence and reassurance knowing we have the backup when required.
An example of the service offered by Swathe was only recently whereby we had an issue with our INS system that we were unable to solve ourselves. Not only did the team spend a substantial amount of time on the phone and emails providing a workaround for the setup which enabled us to continue the survey, they also, without hesitation, sent their own system to us to allow us to remain operational whilst ours was sent off to the manufacturer. This was a fantastic gesture which we were very grateful for, and highlights the commitment to their customers, more than a year down the line from the initial sale.”